A shared mailbox allows multiple people to access and manage email from a single mailbox, such as support@, finance@, or info@. It can be used to read and send emails, and in some cases to access a shared calendar or contacts list.

Before you can add a shared mailbox, your Microsoft 365 administrator must give you the correct permissions. In most cases, you will need access permission to open the mailbox, and sending permission if you need to send email from it, please contact Avellite via phone or email if you need a shared mailbox added or need access to a mailbox.

This guide explains how to add a shared mailbox in both Outlook on the web.