Remote Support

Security notice & terms of remote support

Security Notice

Avellite Ltd agents will never pressure you into downloading software, providing personal information, or making immediate payments. Always beware of fraudulent callers or emails claiming to be from Avellite Ltd. Our official contact number is 01371 532 531, and any legitimate email from us will always end in “@avellite.co.uk.” If you’re ever unsure, please contact us directly using these details to verify the authenticity of the communication.

Terms of Remote Support

By proceeding with this remote connection service facilitated via Splashtop, you agree to the following terms and conditions. Avellite IT Support will gain full control of your machine during the session, and we will not be liable for any harm, loss of data, or damages incurred as a result of this connection. It is the responsibility of the user, and any other individuals who use this device, to consent to this access. Before granting access, please ensure that all sensitive tabs, applications, or files you do not wish to be viewed are closed.

The Splashtop executable (.exe/.dmg) will be deleted at the end of the session, although there may be instances where it is not fully removed. All remote sessions are billed in 15-minute increments at a standard rate of £31/hour + VAT, starting from the moment a telephone call or remote session begins, whichever is longest.

Avellite IT Support uses Splashtop as our remote facilitation software, and we recommend you review Splashtop’s privacy notice and terms for further information. Avellite IT Support is not liable for Splashtop’s policies, security, or practices. Splashtop employs 256-bit AES encryption and TLS protocols, including TLS 1.2, to secure the connection and file transfer, ensuring confidentiality and protection against unauthorised access. By continuing, you acknowledge and accept these conditions. For any queries regarding this remote service, please contact us on 01371 532 531 or email enquiries@avellite.co.uk.