In any given month, you have unlimited remote support at your disposal. This means that if we deem it necessary, we can connect as many times as needs be to your machine to fix issues without any additional costs. (For a device to qualify for remote support, it must be accessible to the internet and be of a supported operating system - for more information speak to a sales representative).

Depending on your subscription, the Support Level Agreement grants increasing number of resources to your contract.

You’ll gain untapped access to your dedicated account manager, who will ensure your time with Avellite is both long lived and comfortable.

Even in our business periods we guarantee a support engineer’s acknowledgement within this period.

Through continuous monitoring and regular audits, we establish hardware and software issues before they effect business productivity. Included in the basic tier is: remote software fixing, and hardware maintenance and repair reporting only.

Priority support requests are routed quicker and are acted upon sooner than normal support queries. This is as standard with all our unlimited tiers.

The minimum term we ask for when signing on new IT support clients. After this, it’s monthly with a 30-day notice period.

In any given month, you have unlimited remote support at your disposal. This means that if we deem it necessary, we can connect as many times as needs be to your machine to fix issues without any additional costs. (For a device to qualify for remote support, it must be accessible to the internet and be of a supported operating system - for more information speak to a sales representative).

If we can’t fix it over the internet, our unlimited on-site support allows for as many physical visits as necessary to fix the issue, all at no extra cost.

Unrivalled system monitoring to ensure updates, security incidences, problems, and hardware issues are detected before they come to light.

Depending on your subscription, the Support Level Agreement grants increasing number of resources to your contract.

You’ll gain untapped access to your dedicated account manager, who will ensure your time with Avellite is both long lived and comfortable.

Through continuous monitoring and regular audits, we establish hardware and software issues before they effect business productivity. Included in the standard tier is: comprehensive software and hardware repair (excluding component costs).

Even in our business periods we guarantee a support engineer’s acknowledgement within this period.

Our enterprise grade antivirus comes as standard with select subscriptions, ensuring you are always protected.

Priority support requests are routed quicker and are acted upon sooner than normal support queries. This is as standard with all our unlimited tiers.

We schedule regular audits of the machine to ensure it is functioning correctly and to ascertain it’s state so we can plan upgrades and detect issues in advance.

Select device support subscriptions allow companies to collect up to 10% off on accompanying user support subscriptions.

The minimum term we ask for when signing on new IT support clients. After this, it’s monthly with a 30-day notice period.

As unlimited support can’t account for every issue or request, we offer unique discounts on out-of-ours, and hourly charged IT support services outside the unlimited SLA.

In any given month, you have unlimited remote support at your disposal. This means that if we deem it necessary, we can connect as many times as needs be to your machine to fix issues without any additional costs. (For a device to qualify for remote support, it must be accessible to the internet and be of a supported operating system - for more information speak to a sales representative).

If we can’t fix it over the internet, our unlimited on-site support allows for as many physical visits as necessary to fix the issue, all at no extra cost.

Unrivalled system monitoring to ensure updates, security incidences, problems, and hardware issues are detected before they come to light.

Depending on your subscription, the Support Level Agreement grants increasing number of resources to your contract.

You’ll gain untapped access to your dedicated account manager, who will ensure your time with Avellite is both long lived and comfortable.

Priority support requests are routed quicker and are acted upon sooner than normal support queries. This is as standard with all our unlimited tiers.

Select subscriptions gain access to a pre-agreed retainer of competitively priced out of hours support; guaranteed to provide help in a timely manner at any time of the day.

Through continuous monitoring and regular audits, we establish hardware and software issues before they effect business productivity. Included in the critical tier is: comprehensive priority expedited software and hardware repair (excluding component costs).

Even in our business periods we guarantee a support engineer’s acknowledgement within this period.

Breathe freely in the knowledge that all the device’s data is securely backed up to the cloud regularly and is always accessible in case of emergency.

Our enterprise grade antivirus comes as standard with select subscriptions, ensuring you are always protected.

We schedule regular audits of the machine to ensure it is functioning correctly and to ascertain it’s state so we can plan upgrades and detect issues in advance.

Select device support subscriptions allow companies to collect up to 10% off on accompanying user support subscriptions.

The minimum term we ask for when signing on new IT support clients. After this, it’s monthly with a 30-day notice period.

As unlimited support can’t account for every issue or request, we offer unique discounts on out-of-ours, and hourly charged IT support services outside the unlimited SLA.